Notice of Privacy Practices
At MedQ Medical Supply, we are committed to protecting your privacy and the confidentiality of your medical information. This notice describes how your health information may be used and disclosed, and how you can access it. You have the right to request a paper copy of this notice at any time.
Understanding Your Health Information
Your personal health information (PHI) refers to details about your symptoms, diagnoses, treatments, test results, and the care you receive. It also includes billing, insurance, and payment information. Under federal law, this information is protected, and we are legally required to safeguard it.
How We Use and Share Your Information
MedQ Medical Supply uses your health information primarily for three key purposes:
- Treatment: We may use and share your health information with doctors, nurses, pharmacists, and other medical professionals involved in your care. For example, we may share prescription details with your pharmacy or provide your doctor with updates about the equipment or supplies you’ve received.
- Payment: We use your health information to submit claims to your insurance provider, obtain prior authorizations, and manage billing. This may include verifying your coverage or appealing insurance denials on your behalf.
- Health Care Operations: Your information is also used for essential internal functions such as quality assessment, staff training, record management, and patient service improvement.
Additional Communications
We may occasionally use your information to contact you with reminders about upcoming appointments, updates about your prescriptions or supplies, or information about other services that may benefit your care.
Disclosures Without Your Authorization
In some cases, we are permitted or required by law to disclose your health information without your prior consent. These instances include, but are not limited to:
- Legal Requirements: Reporting of certain injuries (such as gunshot wounds), abuse, or neglect.
- Public Health Reporting: Notifying health authorities about communicable diseases, medication recalls, or other health threats.
- Oversight Activities: Assisting with audits, investigations, or inspections by government agencies.
- Court Orders and Subpoenas: Responding to valid legal processes.
- Law Enforcement: Sharing limited information with police when required by law.
- Deceased Individuals: Providing information to coroners, medical examiners, and funeral directors.
- Organ and Tissue Donation: Supporting donation processes when applicable.
- Military and National Security: Complying with requirements related to military service or national security.
- Workers’ Compensation: Submitting information required to process a work-related injury or illness.
- Medical Research: Sharing information for research projects that meet federal standards and oversight.
Your Rights Regarding Your Information
As a patient, you have specific rights concerning your protected health information:
- Right to Request Restrictions: You may ask us not to share certain information or limit who we communicate with. While we are not always required to agree, we will consider your request seriously.
- Right to Confidential Communication: You can request that we contact you in specific ways (e.g., by mail only or at a certain phone number) to protect your privacy.
- Right to Access Your Records: You have the right to review and request copies of your medical and billing records. A small fee may apply for copies.
- Right to Amend Records: If you believe your records contain incorrect or missing information, you may request a correction or addition.
- Right to an Accounting of Disclosures: You may request a list of the times we have disclosed your information, excluding disclosures for treatment, payment, or internal operations.
Breach Notification
If there is a breach involving your personal health information, MedQ Medical Supply will notify you promptly, as well as report the incident to the U.S. Department of Health and Human Services when required. We take all security incidents seriously and work diligently to resolve them.
Our Legal Responsibilities
We are required by law to:
- Protect the privacy of your health information
- Provide you with this Notice of Privacy Practices
- Comply with the terms of the current notice
- Inform you if we make any significant changes to these practices
If our privacy policies change, we will update this notice and make it available on our website and in our office.
Questions or Complaints
If you have any questions about your privacy rights, or if you believe that your privacy has been violated, you can contact us without fear of retaliation. We will investigate your concern and respond appropriately.
Contact Information:
MedQ Medical Supply – HIPAA Privacy Officer
📍 2099 South Pine Street, Suite B, Spartanburg, SC 29302
📞 Phone: 855-350-8500
📧 Email: support@MedQmedicalsupply.com